DISCORD SUPPORT PLATFORM

Answer common questions. Open tickets only when needed.

Ticketly checks your server's own knowledge base before a ticket is opened, gives your staff saved replies and permissions, and shows how your support is really performing.

Add to your server

Secure authentication via Discord OAuth Available in 6 languages Each server's data stays separate

Alex

I can't verify in the server.

TicketlyAPP

We may have an answer

Open the #verify channel and press Verify. If the button doesn't respond, leave and rejoin the server.

Would you like to open a ticket anyway?

Go ahead, the buttons work.

FEATURES

Everything your support team needs

Set everything up from one dashboard. Ticketly takes care of the rest inside Discord.

Smart Resolve

Before a ticket opens, Ticketly suggests a matching answer from your knowledge base. Members can still open a ticket if it doesn't help.

Knowledge base that grows

Resolved tickets turn into knowledge suggestions. You review them, and only approved answers are used.

Fast answers

Staff send saved replies with /reply. You decide which roles or members may use each one.

Topics, routing and escalation

Tickets land in the right category, reach the right team and get escalated when nobody answers in time.

Detailed analytics

Response and resolution times, busiest days, staff activity and open tickets, filtered the way you need.

Ticket ratings

After a ticket closes, members can rate the help they got and leave an optional comment.

HOW IT WORKS

Up and running in three steps

Add Ticketly to your server

Invite the bot to a server where you're an administrator.

Set it up in the dashboard

Choose your log channel and staff role, then add knowledge and fast answers.

Deploy the support panel

Members open requests from the panel, and Ticketly handles the rest.